ABOUT US
Sydney IT support, run by someone who's done this since 1992.
4iT is a managed IT provider in Castle Hill, looking after businesses across Greater Sydney since 2012. Brett Muscio, our Director, has worked in the industry since 1992. Today we manage more than 650 devices, every client is assigned a small team who know their systems, and you can be on a contract or month to month, whichever suits you. The rest of this page is the detail behind that.
Key facts
- 4iT Support Pty Ltd was established in 2012 and is based in Castle Hill, NSW, serving the Hills District, Norwest, Parramatta, the M2 corridor and the Sydney CBD.
- Brett Muscio, Director, has worked in IT since 1992. The first staff member joined in 2013.
- More than 650 devices are under management.
- Every client is assigned a maximum of three primary technicians, so the person who answers already knows your systems.
- Business owners have the Director’s mobile number for anything they want to raise directly.
- Contracts are optional. Stay month to month, or commit to a term and pay less.
- Security is part of the baseline on every plan, not a paid extra.
How did we get here?
The Beginning
2012
4iT is established in Castle Hill.
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Mission
2013
4iT takes on its first staff member.
Security First
2015
Small businesses start moving off ageing on-premises servers into hosted email and files, and a large part of the job becomes migrations rather than maintenance.
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Mission
2020
Every client’s work changes shape in a fortnight as everyone moves to work from home, and the security problems that follow scattered devices and unmanaged home networks arrive shortly after.
Security First
2021
Endpoint protection, patching and monitoring move into the baseline for every client rather than being sold as extras, ahead of the insurers, who spend the following two years turning the same controls into conditions of coverage after ransomware losses force their hand.
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Mission
2024
The interesting work becomes automation: invoice processing, document handling, and the recurring jobs that quietly consume a day a week.
Security First
2026
The work now extends to building the tools that do not exist off the shelf. A business our size can take on projects that would have needed a much larger team a few years ago, which is the part of the job we find most worth doing.
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What does Security First mean in practice?
Security First is how we build every solution. Endpoint protection, patching and monitoring are part of the baseline, not an upsell, because an unprotected device is a problem for you and for us. If we would not run it ourselves, we will not put it in your business.
That has consequences you can check. It means a client on our smallest plan still gets managed endpoint protection and patching. It means we will not quote a cheaper option that leaves a gap we would then have to work around. And it means when an insurer or a larger customer sends a security questionnaire, the controls they are asking about are already in place rather than being scrambled together in the week before renewal. See cybersecurity services and Essential Eight for how that is delivered.
How we work
Contracts are optional, and there is a reason to take one.
You can stay month to month with no lock-in, which is where most clients start. If you would rather commit to a term, the price comes down. Both are legitimate choices and we will tell you which suits your situation rather than pushing you towards the one that suits ours.
Security sits inside the price.
It is a baseline on every plan, not a line item added when something goes wrong.
We will tell you to buy rather than build.
Where a supported product already does the job, that is the recommendation, even when building it ourselves would earn us more. The same applies to hardware you do not need and servers you have outgrown the case for.
Our pricing is published.
It is on the site, before you ask, because a provider unwilling to publish a number usually has a reason. See IT support pricing.
Who will you deal with?
Every client is assigned a maximum of three primary technicians. That number is a deliberate constraint rather than a consequence of our size. It means the person who picks up already knows your server, your line of business application, the printer that misbehaves and the staff member who always needs the same thing. You are not re-explaining your business to a stranger in a queue, and you are not being passed between account managers.
Separately from that, business owners have the Director’s mobile number. Read more about Brett Muscio, our Director, here. Not a support line to log a ticket, but a direct route for the conversations that warrant one: a decision about spend, something going wrong, or a plan for the year ahead. It is a small commitment and it has never been abused.
Our partners
Frequently Asked Questions
4iT Support Pty Ltd was established in 2012 and has been looking after Sydney businesses continuously since then. Brett Muscio, the Director, has worked in the IT industry since 1992, so the experience behind the business considerably predates the company. We are based in Castle Hill and work across the Hills District, Norwest, Parramatta, the M2 corridor and the Sydney CBD, with remote support delivered nationally.
You will get one of a maximum of three primary technicians assigned to your business. We cap it deliberately, because the value of a small assigned team is that they already know your systems and your history without you explaining it again. Capping at three rather than one also means you are not exposed when someone is on leave or on another site, which is the usual failure of the single dedicated engineer model.
No, and you have a choice. Most clients start month to month with no lock-in and stay that way. If you would rather commit to a term, the price is lower, which suits businesses that want budget certainty. What we will not do is require a multi-year term as the price of entry, or make you sign before you know whether we are any good.
Included. Endpoint protection, patching and monitoring are part of the baseline on every plan rather than an optional extra, and that has been the case since 2021. The reasoning is self-interested as well as principled: an unprotected device in your business becomes our incident to clean up, so we would rather it was protected from the start than sold as an upgrade after something happens.
If you are weighing up providers, the useful next step is a conversation about what you are running now and what is not working. Request a callback and we will tell you honestly whether we are a good fit.
Talk to a Sydney IT specialist
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