UniFi Talk Sydney | VoIP Business Phone System | 4iT
UniFi Talk is Ubiquiti’s VoIP phone system: a plug-and-play business phone platform that runs on your UniFi console and is managed from the same place as the rest of your network. 4iT sets up and manages UniFi Talk for businesses across Greater Sydney, and we will tell you honestly when it is the right fit and when a more flexible platform such as 3CX suits you better. This page is part of how 4iT deploys the wider UniFi platform.
Sydney MSP
Greater Sydney, NSW
- Microsoft Partner
- Sophos Partner
- Ubiquiti Partner
PoE phones
touchscreen desk phones, one cable each
SIP trunk
connects to the outside phone network
Key facts
- UniFi Talk runs on a UniFi console, so a business already on UniFi can add phones without a separate server or platform.
- It uses Ubiquiti’s touchscreen desk phones, powered over Ethernet from a UniFi switch.
- Call routing, queues, voicemail, and admin are managed from the same console as the network.
- It connects to the phone network through a SIP trunk, and recent versions add SMS on supported hardphones.
- For more complex call flows, heavy softphone use, or multi-site setups, 3CX is often the better fit, and 4iT deploys both.
What is UniFi Talk?
UniFi Talk is a business phone system that lives inside the UniFi ecosystem. Instead of a separate phone server or a third-party hosted platform, it runs on the UniFi console you already use for your network, with Ubiquiti’s own desk phones plugging into your switches. It handles the things a small business needs from a phone system, such as call routing, queues, and voicemail, and it is managed from the same console as your Wi-Fi, switching, and gateway. For a business that values having one platform and one provider for the lot, that simplicity is the whole appeal.
UniFi Talk or 3CX: which phone system is right for your business?
This is the question worth answering before you buy, so here is the straight version. UniFi Talk is the simplest option if you are already running UniFi, want desk phones, and need a phone system that just works without much complexity. It keeps everything on one platform and one bill. 3CX is the better choice when you need richer call handling, heavy use of softphones and mobile apps, advanced reporting, integrations with other systems, or you run across multiple sites. 4iT installs and manages both, so we are not steering you toward one because it is all we offer. We look at how your team actually makes and takes calls, then recommend the one that fits, which you can also weigh against the broader options on our business phone systems page.
What do you need to run UniFi Talk?
Three things: a UniFi console that supports Talk, a SIP trunk or phone numbers from a provider to connect you to the outside phone network, and the desk phones themselves, which draw power over Ethernet from your switch. If you are already on UniFi, that is a short list. If you are not, the phone system alone is rarely a strong enough reason to move your whole network onto UniFi, and we will say so rather than talk you into it.
How does 4iT set up and manage Talk?
We arrange the SIP trunk and numbers, configure the call routing, queues, and voicemail to match how your business answers calls, set up the phones, and then manage it as an ongoing service alongside the rest of your UniFi platform. Number porting, after-hours handling, and the small details that make a phone system either pleasant or painful are part of the setup, not an afterthought.
Frequently Asked Questions
In almost all cases, yes. Existing numbers are ported to the new service so customers keep calling the same number. We manage the porting process and schedule it to avoid an interruption to your calls.
Talk runs on a UniFi console, so it fits most naturally when your network is already UniFi. If it is not, moving the whole network just to get the phone system rarely stacks up, and 3CX is usually the better phone option in that situation. We will give you the honest recommendation for your setup.
For straightforward call handling, yes. For a team that lives on the phone with complex queues, detailed reporting, or heavy mobile and softphone use, 3CX generally handles that better. We match the platform to how your team actually works rather than to a feature list.
If you are weighing up a new phone system, we can tell you whether UniFi Talk or 3CX fits your business better, and run whichever you choose. Call 4iT on 1800 367 448 to talk it through.
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