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Sophos MDR
Sophos MDR is a fully managed service where Sophos security analysts monitor your environment 24/7, hunt for threats, and respond on your behalf. It is built for SMEs that need round-the-clock security cover but have no intention of hiring a security team to provide it. 4iT sets it up, connects it to your Sophos stack, and acts as your point of contact when something happens.
Sydney MSP
Greater Sydney, NSW
- Microsoft Partner
- Sophos Partner
- Ubiquiti Partner
Key facts
- Sophos MDR provides 24/7 monitoring, threat hunting, and response by Sophos analysts, delivered as a service.
- It comes in two tiers: MDR Essentials, and MDR Complete which adds full incident response and a breach protection warranty.
- MDR Complete carries a 60-minute response-time target for 90% of high-severity cases.
- It runs on Sophos endpoint telemetry and can also ingest signals from third-party firewalls, email, and identity tools.
- Sophos MDR is used by more than 39,000 organisations and has been ranked the number one MDR solution by G2 users.
What does an MDR service actually do?
MDR stands for managed detection and response, a service where a provider watches your environment around the clock and takes action when a real threat appears. The difference from software alone is the people. Sophos analysts investigate alerts, hunt for the quiet signals that automated tools miss, and when they find an active threat they can isolate devices, kill processes, and block attackers remotely, day or night.
For an SME, that is the gap MDR fills. Your protection software might catch and block an attack at 2am, but who investigates whether it was part of something larger? With MDR, someone does.
What is the difference between MDR Essentials and Complete?
Both tiers give you 24/7 monitoring, threat hunting, and threat response. MDR Complete adds full-scale remote incident response with a dedicated incident response lead, a service-level agreement on response time, and a breach protection warranty. Essentials suits businesses that want expert eyes and containment; Complete suits those who want the provider to own the entire response to an incident, including the cleanup. We help you pick the tier that matches your risk, not the most expensive one.
How does Sophos MDR fit with the rest of your security?
Sophos MDR works best on top of Sophos Endpoint with XDR, because that is where most of the telemetry comes from, but it can also take feeds from non-Sophos tools you already run. Managed from Sophos Central, it gives you and us a shared dashboard of what the analysts are seeing and doing. If you want the background on detection and response as a discipline, our piece on what a SIEM is and whether an SME needs one is a useful companion.
Frequently Asked Questions
Yes, MDR covers security monitoring and response, not your day-to-day IT. It sits alongside your internal team or your managed IT provider rather than replacing them. Most SMEs use it precisely because they do not have, and do not want, an in-house security operations team.
MDR Complete defines a 60-minute response-time target for 90% of high-severity cases, and Sophos reports an average case closure time well under an hour. Exact eligibility and terms depend on the tier and are confirmed in the order.
Yes. Sophos MDR can integrate telemetry from third-party endpoint, firewall, email, and identity tools, so you do not have to rip out everything to benefit. Full incident response capability does require Sophos endpoint protection on the managed devices.
If round-the-clock security cover without building a team in-house sounds like what you need, let’s talk. Call 4iT on 1800 367 448 and we will work out the right MDR tier for your business.
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