The Support Desk is your first point of call when you need assistance.

You can submit a request via:

  • Email – (preferred)
  • Web – Using the form below
  • Phone – Call 02 8866 3302

When you contact the support desk a ticket will be automatically assigned to you and a technician will begin working on your case.

Our SLA’s for initial response times for clients on are:

  • Critical – Within 30 minutes.  One or more services are down affecting the whole organisation causing inability to complete job duties
  • High – Within 2 business hours.  Loss of major job duty.  For example, email client is down, no connection to the internet, unable to print at all.
  • Medium – Within 4 business hours.  There is a problem to be solved but customer has other options available and is still functional
  • Normal – Within 8 business hours.  General requests such as machine setup etc.. which are not time sensitive.