The Support Desk is your first point of call when you need assistance.
You can submit a request via:
- Email – [email protected] (preferred)
- Web – Using the form below
- Phone – Call 02 8866 3302
When you contact the support desk a ticket will be automatically assigned to you and a technician will begin working on your case.
Our SLA’s for initial response times for clients on are:
- Critical – Within 30 minutes. One or more services are down affecting the whole organisation causing inability to complete job duties
- High – Within 2 business hours. Loss of major job duty. For example, email client is down, no connection to the internet, unable to print at all.
- Medium – Within 4 business hours. There is a problem to be solved but customer has other options available and is still functional
- Normal – Within 8 business hours. General requests such as machine setup etc.. which are not time sensitive.