Proactively keeping your IT running.

How would your business survive without access to your computers or servers? If your system went down, what would the impact be on your business? This is where managed IT services can benefit your business.

Advanced Monitoring

We deploy our Advanced Monitoring Agent to your devices which reports back the status of your computers and servers and alerts us if there are any problems or potential issues. Our monitoring agent will report back to our central server a detailed picture of your hardware and software including but not limited to the following:

  • Hard Drive Free Space
  • Hard Drive Health
  • Windows Update Status
  • Memory
  • CPU
  • Windows Services
  • Attempted Intrusions
  • Critical Events
  • Antivirus Status
  • Backup Status

We’ll monitor and rectify any potential issues behind the scenes before they become problems allowing you to concentrate on your business.

Managed Antivirus

Our cloud based managed antivirus integrates with the Advanced Monitoring Agent to provide peace of mind knowing that your computer is protected with Enterprise Grade Antivirus.

Automated Maintenance

We’ll automatically monitor and deploy any patches and updates to your servers and computers behind the scenes ensuring that they are always up to date enhancing performance, reducing security risks and more importantly – reducing downtime.

Support Desk

We provide access to our help desk via email, phone and web – 7 days a week. This is your first point of call for making requests to our team.

Remote Assistance

Over 92% of all requests to our support desk can be handled via remote support. We’ll connect to you and resolve the query or problem remotely saving time and money. Our remote support agent will be deployed automatically to your computers for faster ticket resolution. If your computer has access to the internet we can usually resolve it remotely.

Onsite Support & Repairs

If the issue can’t be resolved remotely, we’ll come out to your office and get you back up and running. Should we find a fault with your equipment, we are able to repair the most common failures on site. If it’s beyond repair we’ll advise the best steps to take. In the mean time, we have loan equipment available for your use so you can keep on working.

Additional Services

Speak to us about how we can help your business with:

  • Data Backup & Recovery
  • Network Audits
  • Cloud Migration
  • Business Continuation
  • BYOD & Mobile Device Management

Pricing

  • Advanced Monitoring – Included
  • Automated Maintenance – Included
  • Managed Antivirus – Included
  • Loan Equipment – Included
  • Support Desk – Included
  • Remote Assistance – Included
  • Onsite Support – Included

For more information on how we can help your business please phone us on FREECALL 1800 367 448 or send an email to support@4it.com.au