An easier and less time-consuming way to log support tickets
Spending less time logging tickets. With the 4iT Portal, gone are the days of spending time on the phone waiting for problems to be resolved. Either by clicking on the shortcut on the desktop or opening up the app directly from the Windows tray, staff can quickly and easily log tickets with the help desk. Depending on the type of problem, just the right balance of questions can be asked allowing the assigned technician to start working on a ticket without having to go back to the user asking for additional information. Best of all, it’s all customisable. If you have a custom application we can add this as a help desk option further cementing the bond between 4iT and your company.