Quite often to diagnose problems on your computer you need to restart your computer in safe mode.  The traditional way of restarting windows in safe mode involves hitting the F8 key or similar combination as soon as you turn on your computer.  If you’re having problems getting the key combination at the right time when […]

Troubleshooting why LAN SYNC in Dropbox is not working usually involves two things. Make sure that LAN SYNC is enabled in the Dropbox application Make sure that no ports are being blocked by the Windows or a third party firewall. Providing you don’t have any third party software firewalls installed on the computer these are […]

When attempting to cut and paste a folder you receive the following error message: Error: The Action Can’t Be Completed Because the Folder or a File in it is Open in Another Program The following symptoms are noticed: This appears to happen more frequently when cutting and pasting folders on a Windows Server from a […]

Here are the instructions for uninstalling a program on a windows computer that was installed using the Windows Installer. The first step is to find out the names of installed programs on the windows computer.  To do this enter the following command: wmic product get name You will then see a list of all the […]

You may find that you have turned on the Wifi Hotspot on your iPhone yet can’t seem to find the Hotspot when trying to connect from your windows computer.  There can be a number of issues causing this problem.  Here’s a workaround so that you can find the WiFi Hotspot straight away without waiting for […]

When moving / cutting and pasting a folder on a shared network drive you may be presented with the following error message: “this action can’t be completed because the folder or a file in it is open in another program” If you are sure that you haven’t got any files open in the folder this […]

If you are having issues where File Explorer Opens and then immediately closes in Windows 10 it may be due to a problem with Quick Access. Symptoms You open file explorer from the task bar or start menu in Windows 10.  File Explorer opens and immediately closes.  Right clicking on the file explorer icon in […]

Here’s how to restart the printer spooler in Windows 10 without having to restart the whole computer.  Additionally, here are the instructions for restarting the printer spooler using the command prompt. Step 1 From the Cortana Search Bar Type in Services and select the Services Desktop App Step 2 Scroll down the list of services and […]

For the time being the old fashioned right click on a Program > Send to > Desktop as a shortcut is missing from the Windows 10 Start Menu.  There are two work around’s to send a shortcut to the desktop from the Start Menu. Option 1 – Drag a shortcut to the Program Step 1 […]

If you’ve changed the Remote Desktop Port or added another Remote Desktop Listening Port in Windows 10 and your Firewall is active you will need to manually create a rule to allow incoming connection on the new port.  Here’s how to add a new TCP rule for RDP in the Windows 10 Firewall. Step 1 Open […]

If you have modified or added an additional RDP port for a workstation or server and are now having issues connecting via remote desktop, here are some troubleshooting steps you can take to resolve the issue. These are the Top 3 Reasons why RDP is no longer working after the port number was changed Computer […]

Here’s how to add an Additional RDP Port to Windows 10.  Alternatively, here are the instructions if you are just looking to change the RDP port.  Whilst these instructions were written for adding an additional RDP port to Windows 10 they also apply to most other version of Windows such as Windows 8 and Windows […]

Here’s how to change the Remote Desktop Port (RDP) in Windows 10.  This also applies to Windows 8.1 and Windows 7.  Here are also the instructions if you are looking to add an additional Remote Desktop Port Step 1 Open the Windows Registry (instructions) Step 2 Browse to the following Registry Sub Key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP-Tcp\PortNumber Step […]

Here’s how to change a Windows 10 network which has been detected as public to private in Windows 10 Step 1 Click on the Network Icon in the Taskbar Step 2 Click on Network Settings Step 3 Scroll down below the available networks and click on Advanced Options Step 4 Click on Make this PC Discoverable You […]

Here are the instructions to clear the Quick Access and Recent Files and Folders cache and return it back to factory default state in Windows 10. Step 1 Open File Explorer Step 2 Click on the View tab Step 3 Click on Options Step 4 Under the Privacy tab click on the Clear box Step 5 Click […]

Whilst some users may find the Quick Access feature in the Windows 10 sidebar useful, there are many that don’t.  Here’s how to disable Quick Access in Windows 10 and restore the standard File Explorer sidebar. Step 1 Open File Explorer Step 2 Click on the View tab Step 3 Click on the Options Button Step […]

In this tutorial we are going to look at how to remove / disable One Drive and One Drive for Business from Windows 10.  This is particularly applicable with swapping over from using One Drive to another cloud sharing service such as Dropbox and you want to clean up the system as to not cause […]

Sometimes you may need to find out whether a USB3 device is only running in USB2 mode even when plugged in to a USB3 port.  Sometimes there are messages that Windows presents such as “this device is not running in usb 3.0 mode“, but at other times no message is presented.  A recent case was […]