If you are presented with the Rats WebGL Hit a Snag error message whilst using Google Chrome, here is how to resolve the error message: Step 1 Click on the three bars at the top right hand side of Google Chrome Step 2 Click on Settings Step 3 Scroll down the page and click on Show Advanced […]

Symptoms – You are having trouble with Windows File Explorer in Windows 10.  When you open up File Explorer you are presented with “Working On It” which never appears to complete.  Click on anything else whilst this message is displayed causes File Explorer to stop responding. The first step to resolving the problem is to […]

When double clicking on an Excel Spreadsheet using Excel 2016 you may find that the spreadsheet doesn’t open and only a blank page is presented.  This behaviour can occur due to installing Office 2016 from Office 365 BEFORE uninstalling previous installations of Office.  To resolve the issue, uninstall the previous version of Office and then do […]

Here are the instructions to install your Office 365 Apps – Word, Excel, Outlook etc.. on Windows 10, Windows 8 and Windows 7. Step 1 Open up an internet browser and type the following in to the address bar: portal.office.com Step 2 Log on with your email address and password Step 3 Click on Install […]

There are 3 key steps that need to be taken in order to recreate a local profile on Windows 10, 8.1 and 7. Log on as a different user, rename the profile folder and remove the profile from the profile list in the Windows Registry. Step 1 Restart the computer and log on with another […]

Before copying Google Profile Data please ensure that Google Chrome is closed To copy all Google Chrome profile information across from one User in Windows to another user: Step 1 Reveal Hidden Files and Folders (opens in new tab) Step 2 Open Windows Explorer Step 3 Browse to the Google Chrome Profile Folder of the old user.  The path is: […]

Before copying Firefox Profile Data please ensure that firefox is closed To copy all Firefox profile information across from one User in Windows to another user: Step 1 Reveal Hidden Files and Folders (opens in new tab) Step 2 Open Windows Explorer Step 3 Browse to the Firefox Profile Folder of the old user.  The […]

Summary In Windows 10, in order to access shared folders and computers on the local network you will need to make your own PC discoverable.  This sounds counter intuitive however if you haven’t selected the right network type for the network you are connected to or Windows has incorrectly detected type you will need to […]

When attempting to install Windows 10 it may fail with Error Code 80240020.  You may also notice in Windows Update there is a status of “Failed” new to Upgrade to Windows 10.  This error means that the installation files for Windows 10 have been corrupted.  To resolve this issue you  will need to delete all […]

Here are the instructions to add the My Computer (now known as This PC), Control Panel, Network and My Documents (now known as User’s Files) to a Windows 10.   Step 1. Right Click on the Desktop and Choose Personalize Step 2. On the Personalize Menu choose Themes on the left hand sidebar Step 3. […]