sudo scutil –set HostName NEWNAME sudo scutil –set ComputerName NEWNAME sudo scutil –set LocalHostName NEWNAME Please note: This is a “QUICK SUPPORT” article. The information contained herein is provided as is. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice.  More than likely […]

Here are the steps to backup multiple Mac Mailboxes at one time. Step 1 – Hold down Command  and click on each of the mailboxes which you wish to export on the sidebar until they are highlighted Step 2 – Release Command and right click on one of the highlighted mailboxes.  Click on Export Mailbox Step 3 […]

Whilst there are many ways to burn a disk image on a Mac,  here is how to create an ISO image from a Mac using the command line. Step 1 Insert the DVD or CD in to your drive Step 2 Open Disk Utility (Click on Launchpad and type in Disk Utility) Step 3 Click on […]

When using a Synology NAS to backup from Time Machine you may see the following message: The backup on”XXXX” is Already in Use (where XXXX is the name of the Synology Diskstation you are backing up to. Clicking on details you will see further details such as these: Cause Typically this can happen if the […]

The following fault is present in Outlook 2016 for Mac Version 15.26.1 (160916) when using Full Screen Mode in macOS Sierra. Environment You are using Outlook 2016 for Mac Version 15.26.1 (160916) You have macOS Sierra 10.12 installed Outlook 2016 for Mac is running in Full Screen Mode Issue When running Outlook 2016 for Mac in […]

If you have upgraded to macOS Sierra and your iTunes isn’t working it is most likely because you are running an older version of iTunes.  Before upgrading to the latest Mac operating system it is good practice to update all your applications to the latest version first.  If you haven’t done this you can do […]

If you’ve got a few Apple Mac’s and you need to upgrade OSX to the latest version macOS Sierra 10.12 the easiest way to accomplish this is to download the macOS Sierra installation app once and then copy it to each of the Mac’s and install it.  There are a few different ways to achieve […]

How to restore PPTP VPN Access back to Mac OS Sierra If you’ve recently upgraded to Mac OS Sierra you may have noticed that your VPN settings have been deleted during the upgrade process.  Upon trying to enter the VPN settings again you may notice that there is NO PPTP option.  Unfortunately Apple has removed the PPTP […]

There are times when you may need to restart a mac remotely using a remote command in your management program. To restart a Mac using the command line please issue the following command: sudo shutdown -r now Please be aware this will log out all active users and not save any work.  It’s the same […]

Issue You find that after enabling Unity Mode in VmWare Fusion the size of the Windows programs icons and text is extremely small and hard to read. Resolution This can be caused due to Retina Mode being enabled in VMWare Fusion for Mac.  To resolve this issue follow these steps: Shut down the virtual machine. […]

To list the user accounts on an Apple Mac using Terminal: Open Terminal Type in the following command dscl . list /Users | grep -v “^_” You will be presented with a list of User accounts set up on the Mac. Note: You will be presented with a few accounts additionally which you can ignore […]

Instructions for Resetting the SMC and PRAM on an Apple iMac SMC RESET Shut down the computer Unplug the computer’s power cord from both the wall and computer. Wait 15 seconds. Attach the computers power cable. Wait another 5 seconds and press the power button to turn on the computer. PRAM RESET Shut down the computer. […]

By default, Apple’s Spotlight search in OSX doesn’t appear to index mounted network drives successfully if at all regardless whether the drives are mounted as AFP or SMB.  There is a way for turning on search for specific network drives using terminal however it has found to be problematic and quite often needs reindexing when […]

Problem You are trying to work on a HTTPS Webdav Server using finder in OSX and receive the following error message: The operation can’t be completed because the original item for “server address” can’t be found. – where “server address” is the name of the server you are trying to connect to. Troubleshooting You have […]

A rare but occasional problem in Word 2011 for the Mac is that when opening it may open up what appears every Word document it can find on your computer.  There are multiple proposed solutions however often the easiest solution is overlooked when trying to fix the problem.  Before trying anything else try this quick […]

Symptoms When you click on the Outlook 2011 Icon in your dock or via the Launchpad Outlook will indicate that is opening and then it will close immediately.  Restarting the computer has no effect.  Typically this may happen if your Mac has frozen whilst Outlook was running or didn’t shut down properly. Resolution To resolve this […]

Deleting Log Files on a Mac – Just like their windows counterparts, Mac’s also store system log files.  Over time these log files can grow in size and take a good portion of your hard drive in the process.  If you’re running low on space and need to free some up there is a command […]

A common problem that can occur with any computer is a keyboard malfunctioning and typing random characters.  There can be other reasons why characters are being randomly typed on your computer but a faulty keyboard is usually the main culprit. On your Apple iMac you might find that even after replacing a Wireless Keyboard with […]