{"id":672,"date":"2016-05-25T20:27:29","date_gmt":"2016-05-25T09:27:29","guid":{"rendered":"https:\/\/4it.com.au\/kb\/?post_type=article&#038;p=672"},"modified":"2022-12-02T11:35:40","modified_gmt":"2022-12-02T00:35:40","slug":"outlook-2013-keeps-prompting-username-password-using-office-365","status":"publish","type":"article","link":"https:\/\/4it.com.au\/kb\/article\/outlook-2013-keeps-prompting-username-password-using-office-365\/","title":{"rendered":"Outlook 2013 Keeps Prompting for Username and Password using Office 365"},"content":{"rendered":"<p>If you are experiencing an issue where Outlook 2013 keeps prompting for Credentials and you are connecting to Hosted Exchange on Office 365 here is one simple fix which may resolve the problem. \u00a0Try deleting the credentials for Office 365 in the Windows Credential Manager.<\/p>\n<h3>Step 1<\/h3>\n<p>Open the Control Panel and Click on Credential Manager<\/p>\n<h3>Step 2<\/h3>\n<p>Find your Office 365 credentials as per the diagram below and choose\u00a0<strong>Remove from Vault<\/strong><\/p>\n<p><a href=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2016\/05\/Remove-Office-365-Credentials-from-Credential-Manager.png\"><img class=\"alignnone size-full wp-image-673\" data-original=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2016\/05\/Remove-Office-365-Credentials-from-Credential-Manager.png\" alt=\"Remove-Office-365-Credentials-from-Credential-Manager\" width=\"1112\" height=\"626\" \/><\/a><\/p>\n<h3>Step 3<\/h3>\n<p>Open Outlook 2013 again, enter your credentials and tick the box to remember the password<\/p>\n<h3>Step 4<\/h3>\n<p>After connecting, close outlook and open it again<\/p>\n<p>Hopefully this tip resolves the issue of Outlook 2013 prompting for Credentials when connecting to Office 365. \u00a0We&#8217;ve found that it resolves the problem in about 90% of cases.<\/p>\n<div style='text-align:left' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>If you are experiencing an issue where Outlook 2013 keeps prompting for Credentials and you are connecting to Hosted Exchange on Office 365 here is one simple fix which may resolve the problem. \u00a0Try deleting the credentials for Office 365 in the Windows Credential Manager. Step 1 Open the Control Panel and Click on Credential [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","article-category":[28,7],"article-tag":[525,526],"class_list":["post-672","article","type-article","status-publish","format-standard","hentry","article-category-microsoft-outlook","article-category-office-365","article-tag-outlook-2013-continually-prompts-for-credentials","article-tag-outlook-2013-prompts-for-username-and-password"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":10,"sum_votes":30},"_links":{"self":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/comments?post=672"}],"version-history":[{"count":0,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/672\/revisions"}],"wp:attachment":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/media?parent=672"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-category?post=672"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-tag?post=672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}