{"id":556,"date":"2015-12-06T16:59:57","date_gmt":"2015-12-06T05:59:57","guid":{"rendered":"https:\/\/4it.com.au\/kb\/?post_type=article&#038;p=556"},"modified":"2022-12-01T19:44:09","modified_gmt":"2022-12-01T08:44:09","slug":"microsoft-excel-2013-has-stopped-working-when-selecting-blank-workbook-template","status":"publish","type":"article","link":"https:\/\/4it.com.au\/kb\/article\/microsoft-excel-2013-has-stopped-working-when-selecting-blank-workbook-template\/","title":{"rendered":"Microsoft Excel 2013 Has Stopped Working When Selecting Blank Workbook Template"},"content":{"rendered":"<p>When selecting a new blank Workbook in Microsoft Excel 2013 the following message is displayed:<\/p>\n<p><a href=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2015\/12\/Excel-2013-Has-Stopped-Working.jpg\"><img class=\"alignnone size-full wp-image-557\" data-original=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2015\/12\/Excel-2013-Has-Stopped-Working.jpg\" alt=\"Excel 2013 Has Stopped Working\" width=\"366\" height=\"181\" \/><\/a><\/p>\n<p>Microsoft Excel has stopped working, Windows is checking for a solution to the problem&#8230;<\/p>\n<h2>Symptoms<\/h2>\n<p>Apart from the error message you also find that the following is true:<\/p>\n<ul>\n<li><strong>Logging on to the Windows Computer as a different user doesn&#8217;t produce the same error message<\/strong><\/li>\n<li>Selecting another template from the Excel Start Menu doesn&#8217;t produce the same error message<\/li>\n<li>You have run System File Checker and No Corruption has been found<\/li>\n<li>You have tried repairing Office 2013<\/li>\n<li>You have tried disabling any Excel Add-Ins<\/li>\n<li>You have tried running Excel 2013 in safe mode<\/li>\n<li>Excel 2013 may open up on occasion except there is a Grey Screen where the cells are usually located<\/li>\n<\/ul>\n<h2>Resolution<\/h2>\n<p>This may be caused by incorrect entries in the system registry. \u00a0Please\u00a0follow the steps to see if this is the case:<\/p>\n<h3>Step 1. Open the Windows Registry<\/h3>\n<p>This will vary depending on the version of Windows you are using &#8211; Instructions for <a href=\"https:\/\/4it.com.au\/kb\/article\/how-to-open-the-windows-registry-editor-in-windows\/\" target=\"_blank\" rel=\"noopener\">Opening the Windows Registry<\/a> (opens in new window)<\/p>\n<p>After opening up the Registry please ensure you have taken a backup in case deleting the following registry key causes any undesired effects.<\/p>\n<h3>Step 2. Navigate and delete the following Registry Key<\/h3>\n<p><code>HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\14.0\\Excel<\/code><\/p>\n<h3>Step 3. Close the Registry Editor<\/h3>\n<p>Close the Windows Registry and try opening up Excel 2013 again. \u00a0If this was the problem the error should have stopped coming up.<\/p>\n<div style='text-align:left' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>When selecting a new blank Workbook in Microsoft Excel 2013 the following message is displayed: Microsoft Excel has stopped working, Windows is checking for a solution to the problem&#8230; Symptoms Apart from the error message you also find that the following is true: Logging on to the Windows Computer as a different user doesn&#8217;t produce [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","article-category":[56],"article-tag":[443,442],"class_list":["post-556","article","type-article","status-publish","format-standard","hentry","article-category-microsoft-office","article-tag-grey-screen-excel-2013","article-tag-microsoft-excel-has-stopped-working"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":2,"sum_votes":8},"_links":{"self":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/comments?post=556"}],"version-history":[{"count":0,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/556\/revisions"}],"wp:attachment":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/media?parent=556"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-category?post=556"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-tag?post=556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}