{"id":474,"date":"2015-11-12T05:25:43","date_gmt":"2015-11-12T05:25:43","guid":{"rendered":"https:\/\/4it.com.au\/kb\/?post_type=article&p=474"},"modified":"2015-12-08T10:48:33","modified_gmt":"2015-12-07T23:48:33","slug":"error-0x800ccc13-in-outlook-2013-or-outlook-2016","status":"publish","type":"article","link":"https:\/\/4it.com.au\/kb\/article\/error-0x800ccc13-in-outlook-2013-or-outlook-2016\/","title":{"rendered":"Error 0x800CCC13 in Outlook 2013 or Outlook 2016"},"content":{"rendered":"

You may find that you are receiving the following error in Outlook 2013 or Outlook 2016 using your POP or IMAP account. \u00a0Testing the account settings in the account set up tests successfully but you are still unable to receive mail. \u00a0You are more than likely using Windows 10. \u00a0The exact message you are receiving is:<\/p>\n

Sending Reported Error (0x800CCC13) Cannot connect to the network. \u00a0Verify your network connection or modem<\/strong><\/p>\n

\"0x800ccc13\"<\/a><\/p>\n

This error could be caused by a number of reasons but the most likely reason is due to some system corrupted files. \u00a0To resolve error please follow these steps.<\/p>\n

Step 1. Open a Command Prompt as an Administrator<\/h2>\n

\"SFC<\/a><\/p>\n

To do this click on start and search for Command.\u00a0<\/strong>Right click on Command Prompt<\/strong> and choose Run as Administrator<\/strong><\/p>\n

Step 2. Run System File Checker<\/h2>\n

Type in the following in to the command prompt:<\/p>\n

SFC \/SCANNOW<\/code><\/p>\n

Step 3. Wait for the command to complete<\/h2>\n

After the command has completed\u00a0open up Outlook and try again. \u00a0If System file check comes up saying that it can’t repair some error you may need to follow more detailed instructions on using the System File Checker<\/a><\/p>\n

<\/div>","protected":false},"excerpt":{"rendered":"

You may find that you are receiving the following error in Outlook 2013 or Outlook 2016 using your POP or IMAP account. \u00a0Testing the account settings in the account set up tests successfully but you are still unable to receive mail. \u00a0You are more than likely using Windows 10. \u00a0The exact message you are receiving […]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","article-category":[28],"article-tag":[421,419,451,420],"class_list":["post-474","article","type-article","status-publish","format-standard","hentry","article-category-microsoft-outlook","article-tag-0x800cc13-outlook-2013","article-tag-0x800ccc13","article-tag-0x800ccc13-outlook-2016","article-tag-cannot-send-email-0x800ccc13"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":3,"sum_votes":9},"_links":{"self":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/comments?post=474"}],"version-history":[{"count":0,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/474\/revisions"}],"wp:attachment":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/media?parent=474"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-category?post=474"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-tag?post=474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}