{"id":1154,"date":"2020-06-15T15:13:36","date_gmt":"2020-06-15T04:13:36","guid":{"rendered":"https:\/\/4it.com.au\/kb\/?post_type=article&#038;p=1154"},"modified":"2022-12-01T19:42:18","modified_gmt":"2022-12-01T08:42:18","slug":"solved-its-in-the-windows-registry-something-is-wrong-with-one-of-your-data-files-and-outlook-needs-to-close","status":"publish","type":"article","link":"https:\/\/4it.com.au\/kb\/article\/solved-its-in-the-windows-registry-something-is-wrong-with-one-of-your-data-files-and-outlook-needs-to-close\/","title":{"rendered":"SOLVED, It&#8217;s in the Windows Registry &#8211; Something is wrong with one of your data files and outlook needs to close"},"content":{"rendered":"<p>This is an advanced article and assumes that you have extended Windows knowledge.\u00a0 It is intended for the following audience:<\/p>\n<ul>\n<li>You are running Outlook 2016 or higher on Office 365 \/ Hosted Exchange<\/li>\n<li>You receive the following message when opening Outlook<br \/>\n<strong>Something is wrong with one of your data files and Outlook needs to close.\u00a0 Outlook might be able to fix your file.\u00a0 Click OK to run the Inbox Repair Tool<br \/>\n<a href=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2020\/06\/inbox-repair-tool.png\"><img class=\"aligncenter size-full wp-image-1155\" data-original=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2020\/06\/inbox-repair-tool.png\" alt=\"\" width=\"412\" height=\"157\" \/><\/a><br \/>\n<\/strong><\/li>\n<li>You have cleared the cache located in \\AppData\\Local\\Microsoft\\Outlook<\/li>\n<li>You have tried creating a new profile and the same issue exists<\/li>\n<\/ul>\n<p>It is possible that the registry has flagged that one of the OST files are corrupt but hasn&#8217;t reset itself after clearing the cache.\u00a0 What you need to do is change the PST Prompt Repair Key from 1 to 0<\/p>\n<p><strong>HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Outlook\\PST<\/strong><\/p>\n<p>Double click on <strong>PromptRepair<\/strong> and change the value from 1 to <strong>0<\/strong><\/p>\n<p><a href=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2020\/06\/Edit-registry-outlook.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1156\" src=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2020\/06\/Edit-registry-outlook.jpg\" alt=\"\" width=\"653\" height=\"389\" srcset=\"https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2020\/06\/Edit-registry-outlook.jpg 653w, https:\/\/4it.com.au\/kb\/wp-content\/uploads\/2020\/06\/Edit-registry-outlook-300x179.jpg 300w\" sizes=\"auto, (max-width: 653px) 100vw, 653px\" \/><\/a><\/p>\n<div style='text-align:left' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>This is an advanced article and assumes that you have extended Windows knowledge.\u00a0 It is intended for the following audience: You are running Outlook 2016 or higher on Office 365 \/ Hosted Exchange You receive the following message when opening Outlook Something is wrong with one of your data files and Outlook needs to close.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","article-category":[28],"article-tag":[46,762,763,761,760],"class_list":["post-1154","article","type-article","status-publish","format-standard","hentry","article-category-microsoft-outlook","article-tag-office-365","article-tag-outlook-2016","article-tag-outlook-2019","article-tag-something-is-wrong-data-file-needs-to-close","article-tag-windows-registry"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":2,"sum_votes":8},"_links":{"self":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/1154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/comments?post=1154"}],"version-history":[{"count":0,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article\/1154\/revisions"}],"wp:attachment":[{"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/media?parent=1154"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-category?post=1154"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/4it.com.au\/kb\/wp-json\/wp\/v2\/article-tag?post=1154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}